Complaint Process for UNT Students Enrolled in Distance Education and Off-Campus Courses

The University of North Texas is committed to addressing student concerns and complaints. The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students the contact information to file complaints with the institution’s accrediting agency and with an appropriate state agency in the student’s home state.

A UNT student with a complaint should first follow the UNT complaint policy.

If UNT does not resolve the problem to the student’s satisfaction, the student may file a complaint with the designated agency in the state where they are receiving instruction or with UNT’s accrediting agency using the contact information provided below.

For Students within Texas:

Texas Higher Education Coordinating Board (THECB)
(512) 427-6200 or via Email Form
Please review the THECB’s Frequent Asked Questions website regarding their complaint process prior to initiating contact.

For Students Enrolled in UNT Distance Education and Off-Campus Courses or Programs Outside of Texas:

In its July 2012 ‘Dear Colleague’ letter, the USDOE, made a change in the requirement to provide both current and prospective students with contact information for third-party complaint processes. Institutions may now post a link from their web site directly to the SHEEO Complaint Process Report and WILL BE IN COMPLIANCE with the requirement to inform each student of the complaint processes in the state in which the student is receiving the distance education course.

Complaints should be filed in the state where the student is receiving instruction, not in the state in which the student resides. A list of complaint processes for each state is provided below. When a link to complaint process is not available, a link to the agency responsible for higher education in that state has been provided instead.

State Agencies

Alabama

Alabama Commission on Higher Education

Alaska

Alaska Commission on Postsecondary Education

Arizona

Arizona Complaint Process

Arkansas

Arkansas Complaint Process

California

California Complaint Process

Colorado

Colorado Complaint Process

Connecticut

Connecticut Complaint Process

Delaware

Delaware Department of Education

District of Columbia

District of Columbia Complaint Process

Florida

Florida Department of Education

Georgia

Georgia Complaint Process

Hawaii

Hawaii Complaint Process

Idaho

Idaho Complaint Process

Illinois

Illinois Complaint Process

Indiana

Indiana Complaint Process

Iowa

Iowa Complaint Process

Kansas

Kansas Complaints Process

Kentucky

Kentucky Council on Postsecondary Education

Louisiana

State of Louisiana Board of Regents

Maine

State of Maine Department of Education

Maryland

Maryland Higher Education Commission

Massachusetts

Massachusetts Complaint Process

Michigan

Michigan Complaint Process

Minnesota

Minnesota Complaint Process

Mississippi

Mississippi Board of Trustees of State Institutions of Higher Learning

Missouri

Missouri Complaint Process

Montana

Montana University System

Nebraska

Nebraska Coordinating Commission for Postsecondary Education

Nevada

Nevada Complaint Process

New Hampshire

New Hampshire Complaint Process

New Jersey

State of New Jersey Commission on Higher Education

New Mexico

New Mexico Higher Education Department

New York

New York Complaint Process

North Carolina

The Board of Governors, The University of North Carolina

North Dakota

North Dakota Department of Career and Technical Education

Ohio

The Ohio Board of Regents

Oklahoma

Oklahoma State Regents for Higher Education

Oregon

Oregon Student Assistance Commission, Office of Degree Authorization

Pennsylvania

Pennsylvania Department of Education

Rhode Island

Rhode Island Board of Governors for Higher Education

South Carolina

South Carolina Complaint Process

South Dakota

South Dakota Board of Regents

Tennessee

Tennessee Complaint Process

Texas

Texas Higher Education Coordinating Board

Utah

Utah Complaint Process

Vermont

State of Vermont Department of Education

Virginia

Virginia Complaint Process

Washington

Washington Complaint Process

West Virginia

West Virginia Higher Education Policy Commission

Wisconsin

Wisconsin Complaint Process

Wyoming

Wyoming Department of Education

 

Regional Accrediting Agency

The University of North Texas is accredited by the Southern Association of Colleges and Schools (SACS) Commission on Colleges. 

Address: 1866 Southern Lane, Decatur, Georgia, 30033-4097
Phone: (404) 679-4500
Fax: (404) 679-4528
Website: http://www.sacs.org
Complaint Process: http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf